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Terms & Conditions

Day Star Department Store L.L.C

Last Updated: [Insert Date]

1. Preamble

Welcome to the website of DAY STAR DEPARTMENT STORE L.L.C (“Day Star”, “we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website, services, and any purchases made through our platform.

By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

We reserve the right to amend these Terms & Conditions at any time. Changes will be effective once published on the website. Continued use constitutes acceptance.

2. Eligibility & Use of Website
  • You must be at least 18 years old or legally able to enter into a binding contract.
  • If under 18, a parent or legal guardian must place orders on your behalf.
  • We may suspend or terminate accounts that violate these Terms.
  • Accessing this website from outside the UAE is at your own responsibility.
  • Delivery services are available within the UAE only.
3. Account Registration & Security
  • You are responsible for maintaining the confidentiality of your account credentials.
  • All activities under your account are your responsibility.
  • Notify us immediately of any unauthorized use or security breach.
  • We reserve the right to suspend or terminate accounts suspected of misuse or fraud.
4. Product Information & Pricing
  • Product descriptions, images, and prices are provided for convenience and may change without notice.
  • Errors in pricing or product details may occur; affected orders may be corrected or cancelled.
  • Online prices may differ from in-store prices.
  • All prices are listed in UAE Dirhams (AED) unless otherwise stated.
5. Order Acceptance & Cancellation (By Us)

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Quantity limitations
  • Suspected fraud or misuse

If payment has already been processed, any approved refund will be issued to the original payment method.

6. Cancellation (By Customer)
  • Orders may be cancelled before processing or dispatch for a full refund.
  • Cancellations after dispatch may incur cancellation or handling fees.
  • Once shipped, cancellation eligibility depends on courier status and approval.
7. Delivery
  • Delivery timelines are estimates and may vary.
  • Customers must ensure correct delivery details and availability.
  • Failed deliveries due to incorrect information may incur additional charges.
  • Delivery fees depend on order type, size, weight, and location.
8. Payment Terms
  • Payments must be made using valid payment methods owned by you.
  • Transactions suspected of fraud may be rejected or cancelled.
  • We are not liable for card misuse; responsibility lies with the cardholder.
9. Returns, Exchange & Refunds

General Conditions:

  • Items must be unused, in original packaging, and accompanied by invoice.
  • Returns must be requested within 7 days of delivery unless otherwise stated.

Non-returnable items include:

  • Hygiene items
  • Consumables
  • Clearance or promotional items
  • Installed or customized products

Refunds are processed to the original payment method. Cash refunds apply only to Cash-on-Delivery purchases (if applicable). Processing time depends on the bank or payment provider.

10. Defective Items & Warranty
  • Defective items reported within 7 days may be eligible for replacement or refund.
  • After 7 days, manufacturer warranty terms apply.
  • Accessories are not covered unless stated.
  • Repair timelines depend on supplier and may take up to 30 days.
11. Quantity Limitations & Reselling

We reserve the right to limit quantities per customer or order. Unauthorized reselling of purchased items is prohibited.

12. Website Security & Prohibited Use

You must not:

  • Attempt unauthorized access
  • Upload viruses or malicious code
  • Disrupt website functionality
  • Use automated tools to extract data

Violations may result in legal action and termination of access.

13. Intellectual Property

All website content including text, images, logos, and designs are the property of DAY STAR DEPARTMENT STORE L.L.C or licensed partners. Unauthorized use is strictly prohibited.

14. Limitation of Liability
  • We are not liable for indirect, incidental, or consequential damages.
  • Total liability shall not exceed the value of the product purchased.
  • We do not guarantee uninterrupted or error-free website operation.
15. Disclaimer
  • Product specifications may change without notice.
  • Customers should review product labels and manuals.
  • Delays due to couriers, suppliers, or force majeure events are not our liability.